Client setup

Let's get your business set up.

Fill this in once — it's everything we need to turn Hosperai on for your business. Takes about 5 minutes.

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Who we're talking to

Your name

Your email

Your business

Business name

Type

Physical address

Where your reviews live

Google Business Profile / Maps link

Search your business on Google Maps and paste the link — we'll take it from there.

TripAdvisor listing link (if you have one)

How you want to run it

WhatsApp number for review alerts

This is where you'll get new reviews and approve replies.

Language for your notifications

How should replies be signed?

Optional — if left blank, we'll use your business name.

Your plan

Basic$99/month

Thank-you message + direct review links after every visit or stay
Reminder email 2 days later
Every review on your WhatsApp with the reply written
Front-desk link + message list

Pro$149/month

Everything in Basic
NFC review cards with QR
Follow-up during longer stays
VIP / member messages
Your own WhatsApp number & logo
Monthly report with trends

Business$199/month

Everything in Pro
Guests added automatically from your PMS / POS
Competitor report: your 5 closest rivals
Google profile tune-up
Dedicated account manager

No lock-in. Change or cancel your plan anytime.

Extras (optional)

Google Profile tune-up Custom website

Your Pro setup

Mid-stay check-in: send it for stays of

A short "is everything OK?" message halfway through the stay, with a link to your front desk WhatsApp.

Special message for VIP / member customers (optional)

Reception marks a customer as VIP when adding them; VIP customers get this line in their thank-you message.

NFC review cards

Where should we send them?

Send messages from your own WhatsApp number? (optional)

We set it up together on a 10-minute call. Your customers will see your name and logo.

Your Business setup

Which PMS / booking or POS system do you use?

We connect it so customers are added automatically, with no front-desk typing.

Your 5 closest competitors (optional)

Best day and time for your monthly call with your account manager

How your replies should sound

How formal?

Very casualVery formal

Reply length

Short (1–2 sentences) Medium (3–4 sentences) Detailed

Any other preference for your replies? (optional)

Use the guest's first name?

Yes No

Emojis?

Never Sometimes

When a review is negative

Should we apologise?

Always apologise Only if we were clearly at fault Thank them, but don't apologise

Invite the guest to continue the conversation privately?

Yes No

Contact to give unhappy guests (optional)

Compensation

Never mention it Invite them to contact us, no promises

Real situations — pick the reply that sounds like you

A guest found the room smaller than expected

“Nice location but the room was really small for the price.”

A. Thank you, Maria! We're sorry the room felt small — our rooms are cozy by design, and next time just ask us about our larger categories.B. Dear Ms. Thompson, thank you for your feedback. We apologise for not meeting your expectations and have shared your comments with our team.C. Thanks for staying with us, Maria — noted, and we hope to welcome you back soon.

A guest loved everything

“Amazing stay, the staff were so kind and the breakfast was delicious!”

A. Maria, this made our day! 🙌 We'll pass your kind words to the team — see you next time!B. Dear Ms. Thompson, thank you for your wonderful review. It was a pleasure to host you, and we look forward to welcoming you again.C. Thank you, Maria! So glad you enjoyed it.

A guest complained about noise

“Couldn't sleep, very noisy street at night.”

A. We're sorry, Maria — the street can get lively. Next time ask for one of our courtyard rooms, they're much quieter, and we have earplugs at reception.B. Dear Ms. Thompson, we sincerely apologise for the disturbance. Your feedback has been forwarded to our management team.C. Thanks for the feedback, Maria — we'll keep working on it.

What we should know about your business

What do guests love most? (optional)

Recurring complaints — and how you handle them (optional)

Things you DON'T offer, so we never imply you do (optional)

How should your customers contact you?

If a customer replies to our WhatsApp, we automatically point them here. Use your front desk, not a personal number.

Anything replies should always mention? (optional)

Anything replies should never say or promise? (optional)

Anything else we should know? (optional)

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