Hosperai — Client setup form

Real situations — pick the reply that sounds like you

A guest found the room smaller than expected

“Nice location but the room was really small for the price.”

A. Thank you, Maria! We're sorry the room felt small — our rooms are cozy by design, and next time just ask us about our larger categories.B. Dear Ms. Thompson, thank you for your feedback. We apologise for not meeting your expectations and have shared your comments with our team.C. Thanks for staying with us, Maria — noted, and we hope to welcome you back soon.

A guest loved everything

“Amazing stay, the staff were so kind and the breakfast was delicious!”

A. Maria, this made our day! 🙌 We'll pass your kind words to the team — see you next time!B. Dear Ms. Thompson, thank you for your wonderful review. It was a pleasure to host you, and we look forward to welcoming you again.C. Thank you, Maria! So glad you enjoyed it.

A guest complained about noise

“Couldn't sleep, very noisy street at night.”

A. We're sorry, Maria — the street can get lively. Next time ask for one of our courtyard rooms, they're much quieter, and we have earplugs at reception.B. Dear Ms. Thompson, we sincerely apologise for the disturbance. Your feedback has been forwarded to our management team.C. Thanks for the feedback, Maria — we'll keep working on it.

Let's get your business set up.